At the time that you book a reservation (the “Reservation”) with a dive centre or liveaboard (the “Dive Operator”) using Divebooker.com’s online reservations system (the “Online Reservations System”), Divebooker.com will collect personal information such as your title, name, email address, telephone number, transfer details and special requests. We do not store your credit card details. For payments we use reliable third-party online payment services. We also collect details of your Reservation such as dates, itinerary, price and same personal information of persons traveling with you. You are not required to provide any personal information until you make a Reservation.

We only collect necessary personal information to provide the Reservation service. For example, for Reservation request we only collect your title (to meet male/female sharing requirements), name, email address and telephone number. On the stage of payment we don’t collect your payment details but provide you with direct link to Moneris Gateway, an online payment solution provider. After you paid deposit and your Reservation is confirmed we may collect some additional information on behalf of Dive Operator which is necessary to get official permissions, arrange transfers, accommodations and domestic flights in accordance with your Reservation.

We will not use personal information collected from you for any purpose other than as follows:
(a) to enable you to complete the Reservation and to confirm it with the Dive Operator;
(b) to assist with communications between you and the Dive Operator;
(c) to analyze and improve your experience from using Divebooker.com
(d) to invite you to write a review of the services provided by the Dive Operator and us; and
(e) if authorized at the time of collection, to provide to you notice of promotions, services, and products.

You can sign up and log in to Divebooker.com using your Google or Facebook accounts. In this case we receive information which was collected by the third-party in accordance with their privacy policies. To control your personal information receivable this way, you can use privacy settings in your third-party account.

Cookies are being created and stored on your computer while you visit Divebooker.com website. It assigns to your browser a number which helps to improve your experience from using website and to deliver content and ads more relevant to your interests. In accordance with best practice we provide the ability for you to manage cookies. You can always control which cookies to accept and which not by our cookie bot and also in your browser settings.

Divebooker.com and third-party providers that we use to improve or market our service log files. Registered information may include country, language, browser type, mobile platform type, IP address, referring pages, landing pages, exit pages, session time and number of clicks. We use this information to analyze users activity, detect troubles, improve user experience and optimize our costs.

We will share your personal information only with the Dive Operator with which you have made a Reservation such as title, name, email, telephone number and Reservation detail. We may also share limited information with third parties who provide services to Divebooker.com dedicated to improving user experience, promoting services and processing payments.

We will retain personal information only for as long as is reasonably necessary to provide the service.

We have and will continue to implement systems to protect personal information from unauthorized access, collection, use, disclosure, copying, modification and disposal. Such systems include:
(a) limiting access to personal information to only those employees who require the personal information in the scope of their employment;
(b) using user IDs, passwords, encryption, and firewalls;
(c) when destroying personal information, using methods such as shredding documents and deleting electronically stored information; and
(d) storing personal information on secure servers.

We will make reasonable efforts to ensure that personal information is accurate and complete. You may request a correction to your personal information.

You may request access to your personal information, and we will use reasonable efforts to make the information available as soon as possible on 24/7 basis.

Divebooker.com keeps working to protect your personal information. However, there is certain risk when data is transmitted over the Internet, and we cannot warrant the security of any data that you transmit to us. Transmition of any personal information is at your own risk.

Divebooker.com may send email newsletters and specific email notifications related to your Reservation. You can choose to stop receiving email newsletters at any time by clicking “unsubscribe” link at the bottom of any our newsletter. Notifications are part of business process related to your Reservation and once started they can’t be stopped sending due to high risk of your Reservation cancellation without appropriate actions or responses done in time from your side. That’s why notifications along with service-related emails do not offer an option to unsubscribe as they are necessary to provide the services you requested.

You may amend or edit your profile information at any time in your account settings. If you need further assistance, please contact us at [email protected] and we will respond to your request within 24-48 hours.